4 replies to this topic

[Syb]

I've never had this exact problem. UPS says 3 boxes of bouncy balls were all delivered and signed for by same person. Client is a large trade school and
has a regularly large delivery. Only one box has ever been found. Supplier is a great one and I have no doubt about them. Tracking clearly shows goods logged in. Delima is client honestly dosn't want to pay for "invisable" goods.
Two 22 pound boxes vanished? Different colored, flashing balls are hard to hide.
Any suggestions?
Syb

[dusty]

syb:

i had a similar situation about 8 years ago. client accused us of shipping short expensive pens from supplier.
Supplier, Hallmark pens, extremely honest.
Credit was given to client.
On next order, we had pens shipped direct to our office. I hand delivered order to client.
We both counted the pens. We both taped up the box.
I then shipped pens via UPS. Client received pens again and was short.
Bottom line, it was the receiving clerk. he siphoned off what he wanted and then taped up cartons.
He was fired. My client has been grateful ever since.

have client check out receiving clerk.

[Chris Miller]

Well who signed for the packages? They are the one I would look at. That is why UPS has people sign for packages.

[indietermined]

I had a similar situation this past summer however it turned about to be a shipping carrier error (a major carrier that I will leave nameless). Tracking showed package was delivered (along with additional seperate shipments that were signed for) and signed by a representative in the department . Package was not there so I called carrier a couple days later to verify address they delivered to it was an address of a seperate company within the college that gets a large amount of deliveries regualiry. It sounded like driver dropped package at the wrong location even though the signature matched up. Carrier could not prove package was delivered to address that it was addressed too so we filed a calim for the value of goods and were reimbursed a couple weeks later. Goods were replaced and client finally received shipment.

Moral of the story is to do some detective work, cover your bases and hopefully you can pinpoint who dropped the ball.

[Joe Denhoff]

The boxes are there. Someone put them somewhere and didn't tell anyone. Ask the person who signed for it if they remember where they put the boxes. If you look in their storage area you will find them. Schools have a habit of doing this.