9 replies to this topic

[Schlep]

I called a company and got voice mail. Over a 2 day period I called 4 times and left messages with no return call. I need a sample and needed an explanation of 2 of the products.

I decided to try an email and requested pricing and an explanation, this is the answer I got back.

Good afternoon<o:p></o:p>
<o:p> </o:p>
Sorry if we mist your message<o:p></o:p>
<o:p> </o:p>
The E-eco rulers is white styrene .030 thick, with square corners<o:p></o:p>
<o:p> </o:p>
The E-100 rulers is white styrene .040 thick with round corner.<o:p></o:p>
<o:p> </o:p>
See page 36 catalogues<o:p></o:p>
<o:p> </o:p>
Sorry again


Still no phone call or help with a sample or pricing. Even funnier I just got another email telling me if I need more information to just call.

I just don't get it. :confused:
<o:p></o:p>

[Badgerfans]

Sounds like a par for a bunch of companies and their customer service these days. Too bad the economy is rotten and "everybody" is unemployed and not "everybody" has a job. :) You would think with "more and more" people out there to be employed they would be able to get rid of the people that shouldn't have a job.
I have noticed like others have mentioned in other threads--- since the "economy" has gone down, so has the customer service. You would think they would want to improve their customer service to shine. :confused:

[epicemb]

To answer the question in your title - maybe. If you are the low-cost provider in your niche you can probably get away with also being the low-service provider - non-existent customer support may be a part of your business plan. You may also be able to get away with this if you have a unique product.

Arnie - it seems like you are going out of your way with this company - just curious - why have you not just moved on to another supplier?

Schlep said:

I called a company and got voice mail. Over a 2 day period I called 4 times and left messages with no return call. I need a sample and needed an explanation of 2 of the products.

I decided to try an email and requested pricing and an explanation, this is the answer I got back.

Good afternoon<o:p></o:p>
<o:p> </o:p>
Sorry if we mist your message<o:p></o:p>
<o:p> </o:p>
The E-eco rulers is white styrene .030 thick, with square corners<o:p></o:p>
<o:p> </o:p>
The E-100 rulers is white styrene .040 thick with round corner.<o:p></o:p>
<o:p> </o:p>
See page 36 catalogues<o:p></o:p>
<o:p> </o:p>
Sorry again


Still no phone call or help with a sample or pricing. Even funnier I just got another email telling me if I need more information to just call.

I just don't get it. :confused:
<o:p></o:p>

[Schlep]

epicemb said:

To answer the question in your title - maybe. If you are the low-cost provider in your niche you can probably get away with also being the low-service provider - non-existent customer support may be a part of your business plan. You may also be able to get away with this if you have a unique product.

Arnie - it seems like you are going out of your way with this company - just curious - why have you not just moved on to another supplier?

The price they sell the item I want is half of anything similar. Chances are I will not go with them due to their great customer service.

[epicemb]

So to me we have an answer to your question - they are doing a good job of running their business - even after a few days of neglect and poor service there is a chance that you will use them because of their price. My guess is that this is exactly how they want to run their business - get 100% of the people who only care about price and are willing to put up with the service and also a percentage of folks like you who like their prices but may or may not have an issue with the service.

Schlep said:

The price they sell the item I want is half of anything similar. Chances are I will not go with them due to their great customer service.

[Chris Miller]

Seems pretty standard to me, what am I missing? :D

[Schlep]

Chris Miller said:

Seems pretty standard to me, what am I missing? :D

You speak the truth it IS almost becoming the norm.

[Russ]

Yea but the spelling was neat ....


Russ

[wagstwo]

If you got that type of response inquiring about their products, image the response if you placed an order - or worse yet, had a problem with the order :eek:

Cathy :)

[Cyncor]

Ahhh the Triangle.

You have 3 sides to the sales equation:

Quality
Price
Service

You can only pick 2. What do you want?

Cynthia