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QUESTION: As a consultant in this industry, I'd like your take on the "state of the industry". What do you see out there as you work with all of these different companies. I know that some companies will grow in a down market and all that, but do you think that this industry as a whole is too saturated with companies and reps? Do you think we'll see a lot of promotional products companies go out of business this year if that's the only line of business they do?
ANSWER: As far as what I see, I just got back from the ASI Show in Orlando. The education sessions were packed. I literally had people standing at the back of the room and sitting on the floor at my feet. On top of that, the vibe was unbelievable.
People seemed genuinely excited about the coming year and implementing the strategies we shared with them in those sessions. Many of the companies that we worked with in 2008 are having their best years ever. They attribute it to the fact that for the first time, they are really focused on doing everything they need to do, consistenly, to create, retain and grow their book of business.
Is the industry too saturated with companies and reps? Yes, I believe the industry is too saturated, but fortunately, the actual market for promotional products is nowhere near saturated. Here's what I mean...
There are a lot of people in our industry, and there are more and more coming in every day. But, very few of them actually market themselves systematically and aggressively. Very few create a presence in the marketplace. Very few have any idea -- let along a system -- for finding good prospects, qualifying them quickly, making intelligent, targeted product recommendations, addressing concerns, closing sales and following up intelligently and systematically. Because of this, very few people in the promotional products marketplace are even aware that so many of these people are out there... because they're not out there. They're just hiding out, so no one ever sees them. So from that standpoint, the market is not saturated at all.
In fact, ask yourself these questions:
- Are most businesses in your market aware of the true value of promotional products?
- Do they know what promotional products can do for them and how much they can help?
- Are they aware of the targeted nature of promos? The long term advertising value? The low cost per impression? The high perceived value?
Now, to your final question: Do I think a lot of promotional products companies will go out of business this year if that's all they do? Yes and no. Yes, I do think a lot of promotional products companies will go out of business this year. But no, I don't think it's related to whether or not that's all they do.
To clarify, I think that a lot of companies and salespeople who do this business poorly will go out of business this year... and may I say "good riddance." Those who never bother to learn what to do or implement what they've learned give the industry a black eye, so the sooner they finally fail and disappear, the better for the true professionals who actually know their craft and create value in the marketplace.
Anyone who who truly wants to be successful in this business can do so, as long as they are willing to invest in themselves, learn their craft and put the best practices they learn to work every day. But I hope the days of "sidling" in our industry will soon be over.














